Educational content only. Not medical, nutritional therapy, or health services. London, United Kingdom.

Privacy Policy

Last updated:

Introduction

Recoverorganic Ltd ("we", "us", "our", or "Company") operates the website recoverorganic.world. This Privacy Policy outlines how we collect, use, protect, and manage your personal data in accordance with the General Data Protection Regulation (GDPR) and UK data protection law.

1. Information We Collect

Contact Form Data

When you submit our contact form, we collect:

  • Full name
  • Email address
  • Message content

Automatically Collected Data

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referral source
  • Device information

This information is collected via Google Analytics and our server logs.

Cookie Data

We use cookies to track website usage and improve your experience. See our Cookie Policy for detailed information.

2. How We Use Your Information

We use personal data to:

  • Respond to your enquiries
  • Send booking confirmations and session reminders
  • Provide educational resources and newsletters (with consent)
  • Improve website functionality and content
  • Analyse website usage patterns (anonymised)
  • Comply with legal obligations

3. Legal Basis for Processing

We process your data on the following legal grounds (GDPR Article 6):

  • Consent: For marketing communications and analytics
  • Contract: To fulfil session bookings and provide educational services
  • Legal obligation: To comply with tax and business regulations
  • Legitimate interest: To improve website security and functionality

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Service providers: Email service providers (with data processing agreements in place)
  • Payment processors: If you make a payment for services
  • Legal authorities: When required by law

5. Data Protection Measures

We implement appropriate technical and organisational measures including:

  • HTTPS encryption for all data transmission
  • Secure server hosting
  • Access controls and staff training
  • Regular security updates

6. Your Data Rights

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restrict processing: Limit how we use your data
  • Portability: Receive your data in a structured format
  • Withdraw consent: For marketing and analytics at any time
  • Lodge a complaint: With the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at infor@recoverorganic.world.

7. International Data Transfers

Our website is hosted in the UK. We do not transfer your data outside the UK/EEA unless you explicitly consent or we have appropriate safeguards in place (such as Standard Contractual Clauses).

8. Third-Party Services

Google Analytics

We use Google Analytics to understand website traffic and user behaviour. Google processes anonymised data for analytics. You can opt out via our cookie settings or the Google Analytics opt-out browser extension.

Google Ads Conversion Tracking

If you convert to a customer, we may track this conversion using Google Ads. This helps us understand campaign effectiveness.

Google Maps

Our contact page embeds Google Maps to show our office location. Google collects usage data from this embed.

9. Data Retention

We retain your data for the following periods:

  • Contact form data: 2 years (for enquiry follow-up and dispute resolution)
  • Website analytics: 26 months (standard Google Analytics retention)
  • Booking/service records: 6 years (for tax and contractual purposes)
  • Cookies: As specified in our Cookie Policy

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If we learn we've collected data from a child, we'll delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with an updated "Last updated" date. Your continued use of the website constitutes acceptance of updated terms.

12. Contact Information

For privacy questions or to exercise your rights, contact us:

13. Data Protection Authority

If you believe your rights have been violated, you can lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk or call 0303 123 1113.